Refund and Returns Policy

Effective Date: December 13, 2024

At Luxury Zolus, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund and returns process that is easy, transparent, and hassle-free. Please read the following details about our returns and refund policy carefully.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: Returns must be initiated within 30 days from the date of purchase.
  • Condition: The item must be unused, unworn, and in the original packaging with all tags and labels attached.
  • Non-Returnable Items: Some items are non-returnable, including custom-made products, final sale items, and gift cards.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Customer Service: Email us at info@luxuryzolus.com or call [Insert Phone Number] to initiate the return process. Please provide your order number and details of the item you wish to return.
  2. Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
  3. Shipping the Item Back: You are responsible for the return shipping costs unless the item is defective or damaged. Please use a trackable shipping service to ensure the safe return of your product.
  4. Processing the Return: Once we receive the returned item and confirm it meets the conditions outlined above, we will process your refund.

3. Refunds

Once your return is approved, we will issue a refund to the original payment method. Please note the following:

  • Processing Time: Refunds typically take 5-7 business days to process after we receive the returned item.
  • Shipping Fees: Shipping fees are non-refundable, and you are responsible for the cost of return shipping, unless the item was defective or incorrect.
  • Partial Refunds: In certain cases, partial refunds may be issued if the item has been used, damaged, or is returned outside the eligibility period.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or exchange at no extra cost to you. Please include photos of the damaged item and the original packaging when submitting your claim.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

6. Final Sale Items

Items marked as “Final Sale” are not eligible for returns or refunds. Please check the product details carefully before purchasing these items.

7. Gift Returns

If you received a gift from Luxury Zolus and wish to return it, we can issue store credit or an exchange for another item. Please follow the standard return procedure, and ensure you have the order number or proof of purchase.

8. International Returns

For international returns, the same return and refund process applies. However, you are responsible for return shipping costs and any customs fees or duties associated with returning the item. We recommend using a trackable shipping service for returns.

9. Changes to This Policy

Luxury Zolus reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the revised date. We recommend that you review this policy periodically to stay informed.